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Captify Pro
Getting Started
Get off the ground running with our step by step onboarding guides.
7 articles
Setting Up Your Captify Pro for the First Time
What's in the Box: Unboxing Your Captify Pro
First-Time User Checklist
Installing and Connecting the Captify App
Binding Your Captify Pro Glasses to the App
Start Captioning with Captify Pro
Unpairing Captify Pro from the App
Live Captions & Features
Describes the features available in Captify Pro
5 articles
How to Turn On Translation on Captify Pro
How to Switch the Display Language of Your Glasses?
How to Turn On Captions on Captify Pro
How to Update the App?
Using Live Captioning in Noisy Environments
Troubleshooting
2 articles
Help! My Captify app is stuck on the blue screen (no buttons appear)
How to do a factory reset?
Charging and Battery
Describes how to charge your Captify Glass.
3 articles
Charging Your Captify Pro: Cable, Case, and Tips
How Long Does the Battery Last? Tips and Tricks for extending performance
What to Do If Your Glasses Won’t Charge
Assessory & Fit
2 articles
How to Attach and Remove Your Sunglasses Clip-On
Replacing the nosepads on your Captify Pro