Pro FAQ

Orders are shipped within 1–2 weeks after placement. Once shipped, delivery to U.S. customers typically takes 5–10 business days. You’ll receive a tracking number as soon as your order ships.

We offer a 14 days no-questions-asked return policy for the glasses, so you have plenty of time to try out Captify to see if it will work for you. If you choose prescription glasses, however, we will have to deduct the cost of the prescription lenses because they are custom-made.

We ship internationally to anywhere in the world! We offer free shipping within the continental US. For other countries, please enter your address at checkout to see the shipping cost.

Make sure your Captify Pro glasses are charged and Bluetooth is enabled on your phone. Then reopen the Captify app and try connecting again. For step-by-step setup guidance, troubleshooting videos, and additional support, visit the Captify Pro Support Center .

We currently support 80+ languages, including: English (US), English (British), English (Australia), English (Canada), English (Ghana), English (Hong Kong), English (Ireland), English (India), English (Kenya), English (Nigeria), English (New Zealand), English (Philippines), English (Singapore), English (Tanzania), English (South Africa), Afrikaans, Albanian, Azerbaijani, Basque, Bosnian, Catalan, Cantonese, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, Filipino, French, German (Germany), German (Switzerland), German (Austria), Gujarati, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italiano, Japanese, Kannada, Latvian, Lithuanian, Malayalam, Malay, Maltese, Norwegian, Polish, Portuguese, Punjabi, Romanian, Sinhala, Slovak, Slovenian, Somali, Spanish (Spain), Spanish (Ecuador), Spanish (Argentina), Spanish (Bolivia), Spanish (Chile), Spanish (Colombia), Spanish (Costa Rica), Spanish (Cuba), Spanish (Dominican Republic), Spanish (Equatorial Guinea), Spanish (Guatemala), Spanish (Honduras), Spanish (Mexico), Spanish (Nicaragua), Spanish (Panama), Spanish (Peru), Spanish (Puerto Rico), Spanish (El Salvador), Spanish (United States), Spanish (Uruguay), Spanish (Venezuela), Swahili, Swedish, Thai, Turkish, Vietnamese, Welsh, Zulu.

Coming soon: Arabic, Hebrew, Korean, Marathi, Persian, Tamil, Telugu, Urdu.

Yes! Simply use your FSA or HSA card at checkout. If you have insurance, check with your provider about out-of-network reimbursements. We can provide an itemized receipt for your insurance claim.

Yes - anything from a -20.00 to +6.00. We also support astigmatism.

Yes! We support both Android and iOS. The app requires iOS v16+ and Android 12+ to run. A phone is required for captioning, but no internet access is needed - Captify works offline.